Sales Engineer

Sales Engineer, Data Products

IDC is seeking a Sales Engineer to focus on business development and new sales of the next generation of IDC’s industry-leading data products. The Sales Engineer is a key technical advisor and product advocate, responsible for driving sales and market share by providing top-tier technical expertise to customers. This role involves working closely with the sales team to identify customer needs, develop appropriate solutions, and ensure a seamless integration of company products and services.

IDG is a dynamic and innovative data, research, and services company at the forefront of guiding the global technology market ecosystem. Our mission is to help companies grow by putting technological insights into action, empowering businesses to make better decisions and thrive in the digital-first age.

WHY IDC?

IDC is the most respected global technology market research firm.  We are changing the way the world thinks about the impact of technology on business and society. Our people, data, and analytics create global technology insights that accelerate customer success.  IDC has been recognized for four consecutive years (2020, 2021, 2022, 2023) by the IIAR as the Analyst Firm of the Year which is one of the highest accolades for the technology market research industry.

Our collaborative, innovative and entrepreneurial culture is the perfect place for you to discover your future.

• Act as a technical resource for the sales team, providing detailed product and application knowledge.
• Conduct product demonstrations, presentations, and technical training for customers and internal teams.
• Respond to customer inquiries, offering technical guidance and solutions.
• Collaborate with the sales team to identify and pursue new business opportunities.
• Prepare and deliver technical proposals and presentations to customers.
• Build and maintain strong relationships with customers, understanding their technical requirements and business objectives.
• Provide post-sales support to ensure customer satisfaction and successful product implementation.
• Gather and communicate customer feedback to improve product offerings and service quality.
• Stay updated on industry trends, competitor products, and advancements in technology.
• Contribute to the development of new products and features by providing customer insights and technical feedback.
• Participate in trade shows, conferences, and other industry events to promote products and network with potential customers.
• Coordinate with engineering and product development teams to ensure timely and accurate delivery of products and solutions.
• Manage technical aspects of customer projects, including planning, implementation, and troubleshooting.
• Prepare and maintain technical documentation, including user manuals, installation guides, and troubleshooting guides.
• Ensure all customer interactions and technical issues are documented in the CRM system.

• Bachelor’s degree in engineering preferred, (Electrical, Mechanical, Software, or related field).  
• 7+ years of experience in a client facing role such as Pre-Sales Engineer, Implementations, Technical Solutions, in a related industry. (with preference for experience with data solutions) 
• Excellent presentation and communication skills with experience presenting technical concepts and/or software to senior level business users.
• Strong proficiency in CRM and Microsoft Excel, including data analysis and modelling.
• Strong technical knowledge and ability to learn new technologies quickly.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Certifications: Relevant certifications (e.g., Certified Sales Professional, PMP) are a plus.
• Customer-oriented approach with a focus on building lasting relationships.
• High level of initiative and self-motivation.
• Strong organizational and time management skills.
• Ability to translate complex technical information into understandable terms for diverse audiences.
• This role can be based out of our Needham, MA office or an approved  U.S. remote location.

IDC is an Equal Opportunity Employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, handicap, race, color, religion, gender, gender identity and expression, ancestry, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or other categories protected by law.